Your rights are really important to Kim and her team (Kim is a nerd and stickler for rules), so we will meet your rights under the NZ Consumer Guarantees Act.
If any of our products have a minor fault we have the right to fix it, replace it or give you your money back.
If it’s a biggie then you are entitled to your money back/a full refund.
We also can’t palm you off to the original maker – it is our job to sort it out with you directly.
What if you have just changed your mind, seen it cheaper somewhere else or someone brought you the exact same thing? Sorry – we are under no legal obligation to exchange the product or give you your money back. We know this is tough so please choose carefully.
We are about you so if you do need to touch base with us about something please message us through the contact page.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.
Kim and her flock are rurally based in Murihiku/Southland. All the recycled rubber earrings are custom made (we don’t carry stock). So please allow up to 2 weeks for your beautiful earrings to be made.
If you need them for a special occasion(birthday, wedding, etc) please leave a comment at checkout and we will do our very best to get them to you in time for your event.
Our shipping days are Tuesday’s and Thursday’s.
We use NZ Post (all we can get out here in the wop wops) and all parcels are tracked or couriered to you.
Our shipping costs are:
We also ship our earrings internationally and the fee for this is a flat rate of $20.00 which will include our complimentary personalised card and gift wrapping.
Our products are all handmade, therefore there may be some minor variations in design or finish to that pictured. This may be due to the rubber or cutting. The zulu hooks we use for our earrings are either nickel free or Stirling silver. Nickel is often the metal that reacts in our ears to make them itchy, sore and red – so we decided to avoid that completely. We’re sure that you’ll love your purchase, but if you are unsatisfied check out our returns policy.
If you are interested in purchasing our earrings to sell in your store, contact us about wholesale pricing. Wholesale pricing applies to Inarapa earrings only and minimum order numbers apply.
Please note that if you live in a smaller town or city we will only supply to one retailer in that area. We like to keep our nest clean and look after our clients.